With Christmas fast approaching and a new decade on the horizon, the urge to reflect on the previous 12 months seems as inevitable as the proliferation of mince pies in the office kitchen. And whilst I generally try to avoid falling into festive tropes, 2019 was such an important year for what we’re building here at Patchwork that it feels remiss to pass up the opportunity to take stock of how far we’ve come since January.
Our mission at Patchwork has always been clear: bring flexible working to healthcare organisations in a way that truly works for them and their clinicians. This year, we’ve been privileged to partner with ten new healthcare organisations across the UK to make this vision a reality. I say partner specifically because these are true partnerships. We are not a software tool that is purchased, parachuted in and then left for teams to grapple with. We work closely with healthcare organisations to understand their specific challenges, then tailor our product to address them. All whilst bringing our own experience as a team of healthcare workers. Without this level of collaboration and grassroots insights, technology will fail to make a true impact. It’s a privilege, therefore, to now be partnered with a total of 16 organisations, across over 30 sites, and manage over one million hours of flexible bank shifts a year – all to transform staff banks in a sustainable, impactful and nuanced way.
This year has also seen us make huge strides with the Patchwork offering. Our engineers and data specialists continue to work tirelessly to improve our platform, introducing new services, and ensuring we’re hedging against future challenges so our healthcare partners don’t have to. 2019 has seen the release of Patchwork Insights, a powerful tool for organisations looking to unlock the power of their staffing data. We’ve also partnered with leading e-rostering systems, ensuring our software is interoperable with all major workforce systems. And we’ve continually added features and released updates to our product to help our partners save time, money, and aggravation so commonly associated with healthcare staffing. We were also delighted to join the 2020 cohort of Digital Health.London’s Accelerator, a brilliant programme speeding up the adoption of digital health innovations in the NHS.
2019 has also seen the exciting transformation of our team and our movement into a new home to be part of the vibrant innovation scene within London’s Old Street. We’ve grown from a team of 14 to a mighty 36; creating a cohort of passionate, committed individuals who my co-founder Jing and I are so proud to call colleagues. From software engineers to customer success and implementation specialists, we know that investing in our team is the only way to create the impact we are striving for.
And we’ve been delighted to share such a year of successes with our expanding team, including winning two awards at the prestigious HSJ Partnership Awards with our partners Chelsea & Westminster Hospital Foundation Trust, and two North Excellence in Supply Awards with our partners Aintree University Hospital.
The time-critical staffing challenges facing the NHS are well publicised within national media. But with increasing encouragement and the latest endorsements around flexible working, we are thrilled to see the blossoming of change.
We’re so hugely proud to call ourselves leaders in this flexible working transformation, and are excited for the new partnerships we’ll announce in 2020. Here’s to an exciting next decade, where we must work together, to finally bring temporary staffing into the modern age, and create safe and sustainable environments for our staff and patients.
Together, let’s transform flexible working in healthcare.